How to reach us:
Contact information for the
Michigan Public School Employees System (MPSERS) health plan
When contacting us, help us help you by providing your contract number
Blue Cross Blue Shield of Michigan
For questions about health care claims, ID cards or participating providers in Michigan:
Call: 1-800-422-9146
TTY: 1-800-807-4670
Weekdays, 8:30 a.m. to 5 p.m. ESTWrite: Blue Cross Blue Shield of Michigan
Attention: MPSERS
600 E. Layfayette Blvd., Dept. X521
Detroit, MI 48226-2998Website: www.bcbsm.com BlueCard PPO providers outside Michigan
Call: 1-800-810-BLUE (810-2583)
Medical equipment and supplies
For questions about medical equipment and supplies in Michigan through the SUPPORT Program, contact Wright & Filippis:
Call: 1-800-321-8074
Seven days a week, 24 hours a dayWebsite: www.firsttoserve.com Outside Michigan, contact Blue Cross customer service
Medicare
Call: 1-800-MEDICARE (633-4227)
TTY: 877-486-2048Website: www.medicare.gov
Catalyst Rx
For questions about pharmacy benefits, contact Catalyst Rx:
Call: 1-866-288-5209
Customer service representatives are available 24 hours a day, 7 days a weekWebsite: www.catalystrx.com
EyeMed
For questions about vision benefits, contact EyeMed
Call: 1-866-263-1815
Customer service representatives are available Monday through Saturday
8:00 a.m. - 11:00 p.m. EST; Sunday 11:00 a.m. - 8:00 p.m. EST
Automated service seven days a week, 24 hours a dayWebsite: www.eyemeddivisioncare.com
Delta Delta Plan of Michigan
Call: 1-800-345-8756
Customer service representatives available weekdays, 8:30 a.m. to 8 p.m. ESTWebsite: www.deltadentalmi.com
Michigan Public School Employees Retirement System
For pension information, contact the Customer Information Center
Call: 1-800-381-5111
Weekdays, 8:30 a.m. to 5 p.m. ESTWebsite: www.michigan.gov/ORSschools For address and membership changes:
Write: Office of Retirement Services
P.O. Box 30171
Lansing, MI 48909-7671